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Pickleball Playbook Return Policy

Thank you for shopping with us at Pickleball Playbook! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a 30-day return policy from the date of delivery on physical goods. All digital goods are final.

Return Guidelines:

• Returns must be initiated within 30 days of receiving your order.
• To be eligible for a return, items must be in their original, unused condition and must be returned in their original packaging.
• Items that have been opened, used, or damaged in any way will not be accepted for return.
• All returns must include a receipt or proof of purchase.

How to Return an Item:

1. Contact us at austin@pickleballplaybook.app to initiate your return.
2. We will provide you with return instructions and a return authorization number (if necessary).
3. Package the item securely in its original packaging.
4. Ship the item to the address provided in the return instructions.

Refunds: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please Note:

• Shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

If you have any questions or need assistance with your return, please don't hesitate to contact us. We're here to help!

Thank you for shopping at Pickleball Playbook!

Privacy Policy for Pickleball Playbook

Effective Date: March 9, 2025

At Pickleball Playbook, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our app, or engage with our services. Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website, app, or services:

• Personal Information: This includes your name, email address, phone number, payment details, and any other information you provide when creating an account or making a purchase.

• Usage Data: Information such as your IP address, browser type, device type, and other technical details regarding your usage of our website or app. This helps us understand how you interact with our content and improve your experience.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data about your activity on our website or app. This may include information such as pages you visit, time spent on our site, and other usage statistics. You can control cookie settings through your browser, but disabling cookies may affect your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, products, and features.
• To personalize your experience on our platform.
• To process payments and fulfill orders.
• To communicate with you, including responding to inquiries and sending promotional materials (you may opt out of marketing emails).
• To monitor and analyze website and app usage to improve performance.
• To ensure the security of our services and prevent fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, or perform other business-related tasks. These service providers are obligated to use your information solely for the purposes for which it was provided.

• Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights or safety, or prevent fraud.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Update or Correct: Request corrections to any inaccurate or incomplete information we have about you.
• Delete: Request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Third-Party Links

Our website or app may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites before providing personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Pickleball Playbook
Email: austin@pickleballplaybook.app
Phone: (435) 400-9901

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We offer free shipping on us for all orders.